资阳八部门联合出手！依法规范处置“职业索赔”
<!----><style type="text/css">html{font-size:375%}</style><link href="https://pic.app.jiuquhe.com/static/publish/css/style.css?v=20240712" rel="stylesheet" position="1" data-qf-origin="/static/publish/css/style.css?v=20240712"><!-- 付费贴--> <div class="preview_article "> <!----> <section><section style="margin-bottom: 16px; line-height: 2em;"><section><section><section style="margin: 10px auto;"><section style="width: 70px; height: 30px; border-left: 1px solid #6296ff; border-top: 1px solid #6296ff; margin-bottom: -24px; box-sizing: border-box;"></section><section style="background-color: #f1f9ff; padding: 30px 10px; margin: 0 6px; box-sizing: border-box;"><section style="text-align: justify; line-height: 1.75em; letter-spacing: 1.5px; font-size: 14px; color: #333333; background-color: transparent;"><p style="line-height: 2em; margin-bottom: 0px;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; letter-spacing: 0.034em; font-style: normal; font-weight: normal; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;"><span style="font-size: 16px;">为有效遏制滥用投诉举报权利牟取不正当利益行为，切实保护消费者与经营者合法权益，维护公平竞争市场秩序与社会诚信体系，近日，</span></span><span style="font-size: 16px;">资阳市市场监督管理局等八部门联合印发《</span><span style="font-size: 16px; color: #0052ff; font-weight: bold;">资阳市关于优化营商环境依法规范处置市场监管领域牟利性投诉举报行为的实施意见</span><span style="font-size: 16px;">》。</span></p></section></section><section style="width: 50%; height: 7px; background: linear-gradient(to right,transparent,#aed2ff,#87fef1); margin-left: auto; margin-top: -5px; box-sizing: border-box; max-width: 50% !important;"></section></section></section></section><p style="text-align: center;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; line-height: 1.6; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px; font-weight: bold;">干货内容整理好了！</span></span></p><p style="text-align: center;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; line-height: 1.6; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px; font-weight: bold;">↓↓↓</span></span></p><section><section><section style="margin: 10px auto; justify-content: center; display: flex;"><section style="display: flex; flex-direction: column;"><section style="font-size: 16px; color: #0374ea; text-align: center; z-index: 3; padding: 0 10px; box-sizing: border-box; transform: rotateZ(0deg); -webkit-transform: rotateZ(0deg); -moz-transform: rotateZ(0deg); -o-transform: rotateZ(0deg);"><strong><span style="font-size: 18px;">什么是牟利性投诉举报行为？</span></strong></section><section style="width: 100%; height: 13px; background-color: #ddedfe; margin-top: -10px; max-width: 100% !important; box-sizing: border-box; transform: skew(-15deg); -webkit-transform: skew(-15deg); -moz-transform: skew(-15deg); -o-transform: skew(-15deg);"></section></section></section></section></section><p><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; line-height: 1.6; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">牟利性投诉举报行为是指</span><span style="font-size: 16px; font-weight: bold; text-decoration: underline;">行为人非为生活消费需要购买、使用商品或者接受服务，违背诚信原则，滥用投诉、举报、复议、诉讼、信访、政府信息公开等法定权利，变相向有关经营者施压以牟取不正当利益</span><span style="font-size: 16px;">，扰乱正常市场经营秩序及行政、司法秩序，影响营商环境的行为。</span></span></p><section><section><p style="text-align: center;"> </p><section><section style="margin: 10px auto; justify-content: center; display: flex;"><section style="display: flex; flex-direction: column;"><section style="font-size: 16px; color: #0374ea; text-align: center; z-index: 3; padding: 0 10px; box-sizing: border-box; transform: rotateZ(0deg); -webkit-transform: rotateZ(0deg); -moz-transform: rotateZ(0deg); -o-transform: rotateZ(0deg);"><strong><span style="font-size: 18px;">牟利性投诉举报的主要特征？</span></strong></section><section style="width: 100%; height: 13px; background-color: #ddedfe; margin-top: -10px; max-width: 100% !important; box-sizing: border-box; transform: skew(-15deg); -webkit-transform: skew(-15deg); -moz-transform: skew(-15deg); -o-transform: skew(-15deg);"></section></section></section></section><p style="line-height: 2em; margin-bottom: 16px;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">（一）购买商品的数量、次数、频率与商品保质期或消费者通常消费习惯明显不符的。</span></span></p><p style="line-height: 2em; margin-bottom: 16px;"><span style="font-size: 16px;">（二）同一投诉人对同一经营者、同一类商品或者服务、同一类问题短期内大量投诉，或者不同投诉人恶意串通，对同一经营者、同一类商品或者服务、同一类问题短期内集中投诉的。</span></p><p style="line-height: 2em; margin-bottom: 16px;"><span style="font-size: 16px;">（三）不能证明本人存在已实际购买商品或者接受服务、自身合法权益已实际受到侵害等真实消费关系或者消费者权益争议的。</span></p><p style="line-height: 2em; margin-bottom: 16px;"><span style="font-size: 16px;">（四）多人使用同一手机号码、通讯地址等联系方式投诉举报的。</span></p><p style="line-height: 2em; margin-bottom: 16px;"><span style="font-size: 16px;">（五）未按规定提供投诉举报材料，或者提供虚假身份信息、虚假消费凭证、虚假证据材料的。</span></p><p style="line-height: 2em; margin-bottom: 16px;"><span style="font-size: 16px;">（六）冒用他人名义投诉举报，或者拒不配合市场监督管理部门核验真实身份信息的。</span></p><p style="line-height: 2em; margin-bottom: 16px;"><span style="font-size: 16px;">（七）明知商品、服务存在质量、标签标识、超保质期等问题，仍故意反复购买、要求提供服务并以此索赔的。</span></p><p style="line-height: 2em; margin-bottom: 16px;"><span style="font-size: 16px;">（八）因同一或类似问题获得赔偿、奖励后，再次向同一或同类经营者购买相同商品、接受相同服务并索赔的。</span></p><p style="line-height: 2em; margin-bottom: 16px;"><span style="font-size: 16px;">（九）未因消费行为遭受实际人身、财产损害，仅以标签、标识、说明书等不影响商品服务质量且不误导消费者的轻微瑕疵索要赔偿的。</span></p><p style="line-height: 2em; margin-bottom: 16px;"><span style="font-size: 16px;">（十）同一投诉举报人一定时期内提出、撤回投诉举报的数量明显异常，远超普通消费者合理维权范畴的。</span></p><p style="line-height: 2em; margin-bottom: 16px;"><span style="font-size: 16px;">（十一）反复多次投诉举报后，以信息公开、行政复议、诉讼相要挟，向经营者索要财物或不当利益的。</span></p><p style="line-height: 2em; margin-bottom: 0px;"><span style="font-size: 16px;">（十二）其他明显以牟利为目的，滥用投诉举报权利、违背诚信原则和公序良俗，侵害经营者合法权益、扰乱市场经济秩序的行为。</span></p><section><section><p> </p><section><section><p style="text-align: center;"> </p><section><section><section style="margin: 10px auto; justify-content: center; display: flex;"><section style="display: flex; flex-direction: column;"><section style="font-size: 16px; color: #0374ea; text-align: center; z-index: 3; padding: 0 10px; box-sizing: border-box; transform: rotateZ(0deg); -webkit-transform: rotateZ(0deg); -moz-transform: rotateZ(0deg); -o-transform: rotateZ(0deg);"><strong><span style="font-size: 18px;">如何进行规范处置？</span></strong></section><section style="width: 100%; height: 13px; background-color: #ddedfe; margin-top: -10px; max-width: 100% !important; box-sizing: border-box; transform: skew(-15deg); -webkit-transform: skew(-15deg); -moz-transform: skew(-15deg); -o-transform: skew(-15deg);"></section></section></section></section></section><p style="line-height: 2em; margin-bottom: 16px;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px; font-weight: bold;">（一）规范投诉受理与调解。</span><span style="font-size: 16px;">严格核查投诉人身份及投诉材料真实性，依法要求提供真实身份信息和有效消费凭证。对符合牟利性投诉举报特征的投诉，依据《市场监督管理投诉举报处理办法》第十六条规定依法不予受理；已受理的，依法终止调解。作出不予受理或终止调解决定的，应当依法告知投诉人；无法查实联系方式的，做好记录留存。</span></span></p><p style="line-height: 2em; margin-bottom: 16px;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px; font-weight: bold;">（二）强化举报核查与处理。</span><span style="font-size: 16px;">对投诉中反映或发现的违法线索，属于市场监督管理部门管辖的，应当依法核查处理，不得为促成调解而不予核查。对举报线索全面公正核查、全程留痕，坚持过罚相当原则依法处置：对公益举报、内部监督举报涉及的违法行为依法从严查处；对轻微违法行为且及时改正的，推行柔性执法、轻微免罚等举措。法律、法规、规章规定应当告知举报处理结果或者给予奖励的，依法予以告知、奖励。</span></span></p><p style="line-height: 2em; margin-bottom: 16px;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px; font-weight: bold;">（三）健全跨区域协同处置。</span><span style="font-size: 16px;">依托市场监管区域协作机制，推进跨区域牟利性投诉举报信息共享、线索移送、结果反馈，组织开展联合研判、协同处置，统一认定标准和处置尺度。</span></span></p><p style="line-height: 2em; margin-bottom: 16px;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px; font-weight: bold;">（四）严格违法犯罪线索移送。</span><span style="font-size: 16px;">强化行刑衔接，发现涉嫌敲诈勒索、诈骗、诬告陷害等违法犯罪行为及时移送公安机关查处，形成部门联合打击合力。</span></span></p><p style="line-height: 2em; margin-bottom: 16px;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">《意见》还明确，要建立跨部门联合规制工作机制。由资阳市市场监管局牵头，法院、检察院、网信、公安等八部门每季度召开联席会议，实现信息共享、线索移送与结果反馈。同时，依托市场监管区域协作机制，推进成德眉资及毗邻地区跨区域协同处置，统一认定标准和处置尺度，防止职业索赔人跨区域“打游击”。</span></span></p><p style="line-height: 2em; margin-bottom: 16px;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">值得一提的是，市级市场监管部门将牵头建立投诉举报异常名录库。该名录实行跨部门共享、动态更新，严格保护个人信息，一律不对外公开。这既能为精准甄别提供数据支撑，又规避了隐私泄露风险。</span></span></p></section></section></section></section></section></section></section></section><hr style="border-style: solid; border-width: 1px 0 0; border-color: rgba(0,0,0,0.1); -webkit-transform-origin: 0 0; -webkit-transform: scale(1, 0.5); transform-origin: 0 0; transform: scale(1, 0.5);" /><section><section><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 15px; color: #888888;">来源：资阳观察</span></span></section></section><p style="display: none;"> </p> <!----></div>
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