从“患者跑腿”到“信息跑路”、“服务上门”，雁江区创新医疗服务模式破解就医“堵点”
<!----><style type="text/css">html{font-size:375%}</style><link href="https://pic.app.jiuquhe.com/static/publish/css/style.css?v=20240712" rel="stylesheet" position="1" data-qf-origin="/static/publish/css/style.css?v=20240712"><!-- 付费贴--> <div class="preview_article "> <!----> <section><section><section style="font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none; caret-color: #000000; color: #000000;"><section style="margin: 10px auto;"><section style="margin-top: 15px;"><section><section style="margin: 10px 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box; caret-color: #3e3e3e; color: #3e3e3e; font-family: PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: 0.5440000295639038px; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; text-align: justify; line-height: 0; word-wrap: break-word !important;"></section><section class="mp_profile_iframe_wrp" style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; line-height: 1.6; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"></section><section style="-webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><section><section><section><section><p style="text-indent: 2em; text-align: justify; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">“以前办出院，窗口排起长队，现在在护士站就能结账，几分钟搞定，太方便了！”在资阳市雁江区人民医院肝胆胰乳腺外科，李先生为70岁的母亲办理出院手续。他所体验的，正是该院作为资阳市首家全院覆盖推出的“医疗费用床旁结算”服务。</span></span></p><section style="font-family: fcFont, 宋体; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: 0px; text-size-adjust: none; margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; color: #000000; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;"><img class="rich_pages wxw-img" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px; outline: 0px; max-width: 100%; margin-left: auto; margin-right: auto; max-height: 100%; width: 713px; font-family: var(--info-font-family) !important; box-sizing: border-box !important; overflow-wrap: break-word !important; height: auto !important;" src="https://pic.app.jiuquhe.com/20260111/17681037104331894667.jpeg" /></section><p style="text-indent: 2em; text-align: justify; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">这项服务将传统的出院结算窗“搬”到了患者床头。符合“床旁结算”条件的患者无需再往返于一楼出院办理窗口，只需在病区护士站，由护士协助通过专用设备读取身份证、医保卡，即可快速完成医保审核、费用结算全流程。</span></span></p><p style="text-indent: 2em; text-align: justify; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">雁江区人民医院信息科副科长李龙介绍，“床旁结算”不仅极大节约了患者的时间成本，缓解了每日早间出院高峰期的窗口排队压力，也优化了医院的人力资源配置。在医保科审核出院资料后，单个患者的结算时间可缩短至2分钟左右，相比以往平均40分钟的窗口办理时间，效率提升超过70%。该服务自11月全面上线以来，近40%的出院患者选择此项服务。</span></span></p><p style="text-indent: 2em; text-align: justify; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">不仅是让数据代替患者“跑”，雁江区妇幼保健院还创新推出“互联网+优质护理”上门服务，将专业的产后访视、新生儿护理送到居民家中。</span></span></p><section style="font-family: fcFont, 宋体; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: 0px; text-size-adjust: none; margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; color: #000000; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;"><img class="rich_pages wxw-img" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px; outline: 0px; max-width: 100%; margin-left: auto; margin-right: auto; max-height: 100%; width: 713px; font-family: var(--info-font-family) !important; box-sizing: border-box !important; overflow-wrap: break-word !important; height: auto !important;" src="https://pic.app.jiuquhe.com/20260111/17681037119038725894.jpeg" /></section><p style="text-indent: 2em; text-align: justify; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">家住茶花苑小区的曾女士便是受益者之一。12月30日上午，雁江区妇幼保健院新生儿科主管护师张敏提着上门服务箱，为曾女士出生仅8天的宝宝进行黄疸监测。“冬天室内外温差大，娃儿这么小，都不敢带出门。”新手妈妈曾女士趁着“一对一”服务间隙，向张敏了解母乳喂养、观察大便、护理脐带、婴儿洗浴的护理要点。测得黄疸值正常后，张敏又详细告知了后续观察的注意事项，曾女士紧锁的眉头逐渐舒展开来。</span></span></p><section style="font-family: fcFont, 宋体; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: 0px; text-size-adjust: none; margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; color: #000000; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;"><img class="rich_pages wxw-img" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); border: 0px; outline: 0px; max-width: 100%; margin-left: auto; margin-right: auto; max-height: 100%; width: 713px; font-family: var(--info-font-family) !important; box-sizing: border-box !important; overflow-wrap: break-word !important; height: auto !important;" src="https://pic.app.jiuquhe.com/20260111/17681037134389954396.jpeg" /></section><p style="text-indent: 2em; text-align: justify; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">“目前医院推出了10余项院外护理服务，涵盖产科、儿科、新生儿科、妇科多个科室。”雁江区妇幼保健院护理部主任罗萍表示，这些服务项目主要面向产后42天内、出行不便的产妇及新生儿，通过前期问卷调查精准对接需求。医院选派经验丰富的护师、技师上门，提供新生儿护理、新生儿抚触、喂养指导、黄疸监测、产后康复指导、乳腺疏通等个性化项目。这不仅避免了母婴奔波之苦，降低了交叉感染风险，还将专业的健康指导延伸到家庭场景，实现了从院内到院外的连续性护理闭环。</span></span></p><p style="text-indent: 2em; text-align: justify; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">从让信息“跑路”替代患者“跑腿”的“床旁结算”，到让护理服务跨越空间限制的“上门访视”，今年以来，雁江区卫健系统推出一系列优化就医流程的举措。例如，在全区医疗机构全面推行“一次挂号管三天”政策，累计已惠及患者1.3万余人次，节约费用6万余元；23家医疗机构创新开展“破窗服务”，打破物理与沟通隔阂；提供延时服务累计超万人次。同时，全区责任制整体护理与二级以上医疗机构优质护理服务已实现100%覆盖，患者满意度持续提升至90%以上，公立医疗机构门诊、住院次均费用实现“双下降”……雁江区卫生健康系统聚焦群众就医过程中的“堵点”“难点”，大力推动医疗服务模式创新，通过“信息跑路”与“服务上门”双轮驱动，有效提升群众就医的便捷度和获得感。</span></span></p><p style="text-indent: 2em; text-align: justify; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"> </span></p><p style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px 0px 16px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-family: PingFang SC, system-ui, -apple-system, system-ui, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.544px; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.75em; visibility: visible;"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; visibility: visible;"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; visibility: visible;"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; visibility: visible;"> </span></span></span></p></section></section></section></section></section></section><section style="outline: 0px; visibility: visible;"><section style="outline: 0px; visibility: visible;"><section style="outline: 0px; letter-spacing: 0.54px; visibility: visible;"><section style="outline: 0px; visibility: visible;"><blockquote style="outline: 0px; color: var(--weui-fg-1); font-size: 16px; line-height: 27.2px; letter-spacing: 0.54px; visibility: visible;"><section style="outline: 0px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); visibility: visible;"><blockquote style="outline: 0px; color: var(--weui-fg-1); -webkit-tap-highlight-color: rgba(0, 0, 0, 0); visibility: visible;"><section><section><section style="font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none; caret-color: #000000; color: #000000;"><section style="margin: 10px auto;"><section style="margin-top: 15px;"><section style="outline: 0px; letter-spacing: 0.54px; visibility: visible;"><section style="outline: 0px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); visibility: visible;"><p><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; line-height: 1.6; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 14px; color: #d6d6d6;">来源：川观新闻</span></span></p></section></section></section></section></section></section></section></blockquote></section></blockquote></section></section></section></section></section></section></section></section></section><p class="empty_paragraph" style="display: none;"> </p> <!----></div> 一对一服务 市中心医院早就这样做了
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