聚焦接警话术锤炼，锻造高效生命热线—资阳市120指挥中心开展第五期调度员能力提升大讲堂培训
<!----><style type="text/css">html{font-size:375%}</style><link href="https://pic.app.jiuquhe.com/static/publish/css/style.css?v=20240712" rel="stylesheet" position="1" data-qf-origin="/static/publish/css/style.css?v=20240712"><!-- 付费贴--> <div class="preview_article "> <!----> <section style="font-size: 16px; padding: 10px; background-size: auto; background-repeat: repeat; background-position: center center; box-sizing: border-box; font-family: Optima-Regular, PingFangTC-Light, 微软雅黑; background-image: url('https://pic.app.jiuquhe.com/20260105/17675852380718897095.jpeg');"><p style="text-align: justify; margin: 4px 0px; line-height: 1.75; font-weight: 400; color: #333333; text-shadow: none; letter-spacing: 1.5px; font-size: 14px;">为进一步提升指挥调度工作的专业化、规范化水平，增强调度员应对各类急救呼叫的沟通能力与处置效率，12月26日，资阳市120指挥中心开展了第五期调度员能力提升大讲堂。本期讲堂以“优化接警话术，畅通生命通道”为核心主题，旨在通过系统化、场景化的培训，锤炼调度员的语言表达、信息抓取、情绪安抚及精准派诊能力。</p><section><section style="margin: 10px auto;"><section style="width: 100%; height: 2px; background: linear-gradient(to right,#ffffff,#ffca6d,#ffffff); max-width: 100% !important; box-sizing: border-box;"></section><section style="margin: 0; background: linear-gradient(to right,#ffffff,#fff9ed,#ffffff); padding: 12px 0; box-sizing: border-box;"><section style="background-color: #ffca6d; padding: 2px; box-sizing: border-box;"><section style="width: 100%; max-width: 100% !important; box-sizing: border-box;"><img class="rich_pages wxw-img" style="width: 100%; display: block; vertical-align: baseline; box-sizing: border-box; max-width: 100% !important;" src="https://pic.app.jiuquhe.com/20260105/17675852342643249195.jpeg" /></section></section></section><section style="width: 100%; height: 2px; background: linear-gradient(to right,#ffffff,#ffca6d,#ffffff); max-width: 100% !important; box-sizing: border-box;"></section></section></section><p class="before-image" style="text-align: justify; margin: 4px 0px; line-height: 1.75; font-weight: 400; color: #333333; text-shadow: none; letter-spacing: 1.5px; font-size: 14px;"><strong>>>></strong></p><section><section style="margin: 10px auto;"><section style="width: 100%; height: 2px; background: linear-gradient(to right,#ffffff,#ffca6d,#ffffff); max-width: 100% !important; box-sizing: border-box;"></section><section style="margin: 0; background: linear-gradient(to right,#ffffff,#fff9ed,#ffffff); padding: 12px 0; box-sizing: border-box;"><section style="background-color: #ffca6d; padding: 2px; box-sizing: border-box;"><section style="width: 100%; max-width: 100% !important; box-sizing: border-box;"><img class="rich_pages wxw-img" style="width: 100%; display: block; vertical-align: baseline; box-sizing: border-box; max-width: 100% !important;" src="https://pic.app.jiuquhe.com/20260105/17675852355295250007.jpeg" /></section></section></section><section style="width: 100%; height: 2px; background: linear-gradient(to right,#ffffff,#ffca6d,#ffffff); max-width: 100% !important; box-sizing: border-box;"></section></section></section><p class="after-image" style="text-align: justify; margin: 4px 0px; line-height: 1.75; font-weight: 400; color: #333333; text-shadow: none; letter-spacing: 1.5px; font-size: 14px;"><strong>>>></strong></p><p style="text-align: justify; margin: 4px 0px; line-height: 1.75; font-weight: 400; color: #333333; text-shadow: none; letter-spacing: 1.5px; font-size: 14px;">本期大讲堂重点围绕“120调度员接警话术”展开。调度员作为院前急救体系的第一关口，其接警过程中的每一句询问、每一次引导都至关重要，直接关系到后续救援资源的快速准确投放和患者能否得到最及时的救治。主讲人通过理论讲解、标准话术示范、常见误区分析、情景模拟演练等多种形式，详细阐述了接警各环节的话术要点：从电话接通时清晰沉稳的自我介绍与情绪安抚，到关键病情信息（如地点、人数、意识、呼吸、病史等）的系统性、引导式询问；从面对焦虑、表述不清呼救者时的沟通技巧与耐心引导，到对心跳呼吸骤停等危急情况进行电话指导初步急救（ADLS）的规范用语；从特殊事件（如大型事故、群体伤、精神行为异常等）的信息快速梳理与上报流程，到调度指令下达的准确性与完整性。培训特别强调了话术运用的灵活性、人文关怀的融入以及法律法规意识的贯穿。</p><p style="text-align: justify; margin: 4px 0px; line-height: 1.75; font-weight: 400; color: #333333; text-shadow: none; letter-spacing: 1.5px; font-size: 14px;">此次培训紧贴实战，使调度员对话术运用与高压应对有了更深把握，全面提升了沟通、判断与处置效能。中心将进一步推进调度员精细化培训，着力锻造“听得准、问得清、判得明、派得快”的专业队伍，为资阳市民筑牢高效、可靠的生命防线。</p><section style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px 8px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.544px; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; caret-color: rgba(0, 0, 0, 0); white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: #3e3e3e; font-family: PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; text-align: center; font-size: 17px; line-height: 1.75em;"><section style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; font-family: PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.544px; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: #a0a0a0; font-size: 14px;"><p style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; clear: both; min-height: 1em; white-space: normal;"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="font-size: 12px;">供稿：120指挥科</span></span><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><br /></span></p><p style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; clear: both; min-height: 1em; white-space: normal;"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="font-size: 12px;">编辑：健教科</span></span></p></section><section style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px 8px 5px; padding: 0px; outline: 0px; max-width: 669px !important; box-sizing: border-box; overflow-wrap: break-word !important; color: #3e3e3e; font-family: PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; font-size: 16px; 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