资阳市物业管理工作未来咋个做？期待您的意见
<!----><style type="text/css">html{font-size:375%}</style><link href="https://pic.app.jiuquhe.com/static/publish/css/style.css?v=20240712" rel="stylesheet" position="1" data-qf-origin="/static/publish/css/style.css?v=20240712"><!-- 付费贴--> <div class="preview_article "> <!----> <section><p style="text-align: center; line-height: 1em;"> </p><p style="text-align: center;"><strong><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; line-height: 1.6; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="color: #1749d3; font-weight: bold;">资阳市</span></span><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; line-height: 1.6; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="color: #1749d3; font-weight: bold;">住房和城乡建设局</span></span></strong></p><p style="text-align: center;"><strong><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; line-height: 1.6; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="color: #1749d3; font-weight: bold;">关于</span></span><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; line-height: 1.6; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="color: #1749d3; font-weight: bold;">《</span></span><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; line-height: 1.6; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="color: #1749d3; font-weight: bold;">资阳市物业管理工作手册</span></span></strong></p><p style="text-align: center;"><strong><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; line-height: 1.6; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="color: #1749d3; font-weight: bold;">（征求意见稿）</span></span><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; line-height: 1.6; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="color: #1749d3; font-weight: bold;">》</span></span></strong></p><p style="text-align: center;"><strong><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; line-height: 1.6; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="color: #1749d3; font-weight: bold;">公开</span></span><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; line-height: 1.6; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="color: #1749d3; font-weight: bold;">征求意见的公告</span></span></strong></p><section><p> </p></section></section><section><section><section><section><section style="margin-bottom: unset;"><section style="text-align: left; margin-top: 10px; margin-bottom: 10px;"><section style="background-color: #f4f8ff; padding: 10px 13px 20px; box-sizing: border-box; margin-bottom: unset;"><section style="display: flex; justify-content: flex-start; align-items: center; margin-bottom: unset;"><section style="width: 6px; height: 6px; background-color: #1749d3; border-radius: 50%; box-sizing: border-box; margin-bottom: unset; overflow: hidden; line-height: 0;"></section><section style="width: 6px; height: 6px; background-color: #1749d3; border-radius: 50%; margin-left: 5px; box-sizing: border-box; margin-bottom: unset; overflow: hidden; line-height: 0;"></section></section><section style="border-bottom: 1px solid #1749d3; padding: 12px 5px; box-sizing: border-box; margin-bottom: unset;"><section style="color: #323232; letter-spacing: 2px; font-size: 14px; line-height: 1.75em; text-align: justify; margin-bottom: unset; transform: rotateZ(0deg); -webkit-transform: rotateZ(0deg); -moz-transform: rotateZ(0deg); -ms-transform: rotateZ(0deg); -o-transform: rotateZ(0deg);"><section><section><section><span style="font-family: FZFangSong-Z02;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">为进一步规范全市物业矛盾纠纷调解、物业承接查验、</span></span></span><span style="font-family: FZFangSong-Z02;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">物业服务人选聘</span></span></span><span style="font-family: FZFangSong-Z02;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">和</span></span></span><span style="font-family: FZFangSong-Z02;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">物业服务区域划分</span></span></span><span style="font-family: FZFangSong-Z02;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">等工作，根据</span></span></span><span style="font-family: FZFangSong-Z02;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">《中华人民共和国民法典》</span></span></span><span style="font-family: FZFangSong-Z02;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">《物业管理条例》《四川省物业管理条例》</span></span></span><span style="font-family: FZFangSong-Z02;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">《资阳市物业管理条例》</span></span></span><span style="font-family: FZFangSong-Z02;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">《四川省业主大会和业主委员会指导规则》等相关规定，我局起草了《资阳市物业管理工作手册（征求意见稿）》，现面向社会公开征求意见，欢迎社会各界提出修改意见和建议，个人意见应</span></span></span><span style="font-family: FZFangSong-Z02;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">署实名并附有效身份证件和联系方式，单位意见需要加盖公章。公开征求意见截止日期为</span></span></span><span style="font-family: Times New Roman;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">2025</span></span></span><span style="font-family: FZFangSong-Z02;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">年</span></span></span><span style="font-family: Times New Roman;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">9</span></span></span><span style="font-family: FZFangSong-Z02;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">月</span></span></span><span style="font-family: Times New Roman;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">2</span></span></span><span style="font-family: Times New Roman;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">1</span></span></span><span style="font-family: FZFangSong-Z02;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">日。</span></span></span><p> </p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="font-family: FZFangSong-Z02;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px; font-weight: bold;">联系人：</span></span></span><span style="font-family: FZFangSong-Z02;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">刘玲玲</span></span></span><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;"> </span></span><span style="font-family: Times New Roman;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;"> </span></span></span></p><p> </p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="font-family: FZFangSong-Z02;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px; font-weight: bold;">联系方式：</span></span></span><span style="font-family: Times New Roman;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">0</span></span></span><span style="font-family: Times New Roman;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">28</span></span></span><span style="font-family: Times New Roman;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">-</span></span></span><span style="font-family: Times New Roman;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">26639158</span></span></span></p><p> </p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="font-family: FZFangSong-Z02;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px; font-weight: bold;">电子邮箱：</span></span></span><span style="font-family: Times New Roman;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px;">ZYSZBZX@163.com</span></span></span></p><p> </p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="font-family: FZFangSong-Z02;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;"><span style="font-size: 16px; font-weight: bold;">附件：</span><span style="font-size: 16px;">资阳市物业管理工作手册（征求意见稿）</span></span></span></p><p> </p><p style="text-align: right; line-height: 2em;"><span style="font-family: FZFangSong-Z02;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;">资阳市住房和城乡建设局</span></span></p><p> </p><p style="text-align: right; line-height: 2em;"><span style="font-family: Times New Roman;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;">2025</span></span><span style="font-family: FZFangSong-Z02;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;">年</span></span><span style="font-family: Times New Roman;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;">8</span></span><span style="font-family: FZFangSong-Z02;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;">月</span></span><span style="font-family: Times New Roman;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;">20</span></span><span style="font-family: FZFangSong-Z02;"><span style="color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em; font-style: normal; font-weight: normal;">日</span></span></p><p><span style="font-size: 15px; color: #ffa900; font-weight: bold;">下滑查看附件：</span></p><section><section><section style="margin: 10px auto;"><section style="max-width: 100% !important; overflow-y: auto; height: 400px; width: 100%; display: inline-block; box-sizing: border-box;"><section style="padding: 0px; box-sizing: border-box;"><section style="box-sizing: border-box; color: #333333; text-align: justify; line-height: 1.75em; letter-spacing: 1.5px; font-size: 14px; background-image: url('https://pic.app.jiuquhe.com/FghSt0SQ3m12SyNEUzmofg9If8CQ'); background-repeat: repeat; background-size: auto; padding: 0px;"><section><section><section><p style="text-indent: 2em; margin-top: 16px;"> </p></section></section></section><p style="text-align: center; margin-bottom: 0px; margin-top: 0px; line-height: 2em;"><span style="color: #2169c2; letter-spacing: 0.034em; font-weight: normal; font-size: 18px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><strong>资</strong><strong>阳</strong><strong>市</strong><strong>物</strong><strong>业</strong><strong>管</strong><strong>理工</strong><strong>作</strong><strong>手</strong><strong>册</strong></span></p><p style="text-align: center; margin-top: 0px; line-height: 2em; margin-bottom: 16px; display: block;"><span style="color: #2169c2; font-size: 18px;"><strong><span style="letter-spacing: 0.034em; font-weight: normal; color: #2169c2; font-size: 18px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><strong>（</strong></span></strong><strong><span style="letter-spacing: 0.034em; font-weight: normal; color: #2169c2; font-size: 18px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><strong>征求意见稿</strong></span></strong><strong><span style="letter-spacing: 0.034em; font-weight: normal; color: #2169c2; font-size: 18px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><strong>）</strong></span></strong></span></p><p style="text-indent: 2em; margin-bottom: 16px; font-size: 17px; line-height: 2em;"><span style="font-size: 17px;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">第一章 物业矛盾纠纷调解</span></strong></span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">一、定义</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">物业调解组织通过说服、疏导等方法，促使当事人在平等协商基础上自愿达成调解协议，解决业主、物业使用人与物业服务人之间因物业管理服务、费用、设备使用等问题产生的纠纷。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">二、政策依据</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">《中华人民共和国人民调解法》《四川省物业管理条例》《资阳市物业管理条例》《司法部关于加强行业性、专业性人民调解委员会建设的意见》（司发通〔2011〕93号）、《中共四川省委政法委员会等部门关于印发〈关于加强人民调解员队伍建设的实施意见〉的通知》（川司法发〔2018〕174号）等文件。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">三、工作原则</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（一）</span>在双方当事人自愿、平等的原则上进行调解。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（二）</span>不违背法律、法规和国家政策，兼顾行业标准和商事惯例。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（三）</span>尊重当事人的权利，不得因调解而阻止当事人依法通过仲裁、行政、司法等途径维护自己的权利。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（四）</span>物业调解委员会调解纠纷，不得收取任何费用。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（五）</span>坚持公平公正原则，不得偏袒、压制、打击、侮辱当事人，不得吃拿卡要。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（六）</span>坚持保密原则，不得泄露当事人隐私、个人信息以及当事人不愿公开的事项。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">四、责任分工</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（一）各级分工</span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">一是市级物调委。负责组建市级物业调解委员会，受理、调解本市重大疑难物业纠纷，分析研究本地区物业纠纷动态，指导县（区）物业纠纷调处工作。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">二是县（区）物调委。负责组建县（区）级物业调解委员会，受理、调解本地区物业纠纷，对调解不成或重大疑难纠纷案件在征求当事人同意后，及时移送市级物调委调解。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">三是街道调解小组。负责组建物业调解小组，受理、调解本地区物业纠纷，对调解不成或重大疑难纠纷案件在征求当事人同意后，及时移送县（区物调委）调解，或告知当事人其他纠纷解决渠道。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">四是社区调解小组。负责组建物业调解小组，开展物业纠纷隐患排查和普法宣传引导，对排查发现和当事人申请调解的物业纠纷进行调解，对调解不成或重大疑难纠纷，经当事人同意后及时移送到街道人民调解委员会调解。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">注：</span>各级物业调解组织要充分利用社会资源，根据矛盾纠纷的行业、专业特点，选聘物业专家、律师、司法人员、小区党组织成员、业主代表、物业企业负责人、有丰富调解经验的其他人员担任调解员，市、县（区）物调委的专职调解员不少于3名，街道调解小组的专职调解员不少于2名，有条件的社区调解小组的专职调解员不少于1名。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（二）岗位职责</span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">1．物调委岗位职责：</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（1）负责物调委日常工作，服从上级领导，落实上级各部门安排的各项工作；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（2）做好当事人的接待和稳控工作；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（3）负责协调各单位参与物业纠纷调解；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（4）负责组织物调委调解员讨论案情；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（5）负责联系物调委调解员参与调解；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（6）组织协调物调委开展物业纠纷调解；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（7）做好物调委的信息整理和宣传工作；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（8）完成物调委各类报表、信息的上报工作；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（9）组织物调委成员进行业务学习。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">2．物业纠纷受理岗位职责：</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（1）负责接待物业纠纷当事人，做好劝导、安抚工作；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（2）做好物业纠纷的登记、受理工作；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（3）负责收集当事人的基础信息，做好纠纷立卷工作；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（4）做好当事人的调查笔录；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（5）负责通知当事人参加调查和调解；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（6）做好业务档案的整理、归档工作。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">五、工作机制</span></span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong style="background-color: #f4f8ff; transform: rotateZ(0deg); overflow-y: auto; box-sizing: border-box; text-align: justify; background-image: url('https://pic.app.jiuquhe.com/FghSt0SQ3m12SyNEUzmofg9If8CQ'); background-repeat: repeat; background-size: auto; text-indent: 2em; line-height: 2em; color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif; max-width: 100% !important;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（一）调解例会制度。</span></span></strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">各级物调委定期召开调解例会，例会内容应当包括但不仅限于学习传达上级文件或会议精神，汇报本辖区纠纷排查、调解情况，交流调解经验，进行调解业务培训。根据工作需要邀请住建、公安、城管、市场监管、消防等部门参与辖区内的物业纠纷动态研判，有针对性地组织开展物业纠纷预防和调解工作。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong style="background-color: #f4f8ff; transform: rotateZ(0deg); overflow-y: auto; box-sizing: border-box; text-align: justify; background-image: url('https://pic.app.jiuquhe.com/FghSt0SQ3m12SyNEUzmofg9If8CQ'); background-repeat: repeat; background-size: auto; text-indent: 2em; line-height: 2em; color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif; max-width: 100% !important;"><span style="background-color: #f4f8ff; transform: rotateZ(0deg); overflow-y: auto; box-sizing: border-box; text-align: justify; background-image: url('https://pic.app.jiuquhe.com/FghSt0SQ3m12SyNEUzmofg9If8CQ'); background-repeat: repeat; background-size: auto; text-indent: 2em; line-height: 2em; color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif; max-width: 100% !important;"><span style="font-weight: bold;">（二）逐级调解制度。</span></span></strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">物业矛盾纠纷分为“随手调”“小纠纷”“中纠纷”“大纠纷”“重大纠纷”五大类，每起愿意接受调解的物业纠纷原则上都应经本级物调委充分调解，确实不能在本级化解的才能逐级上报。同时，“随手调”、“小纠纷”优先化解在社区层面，“中纠纷”优先化解在街道层面。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong style="background-color: #f4f8ff; transform: rotateZ(0deg); overflow-y: auto; box-sizing: border-box; text-align: justify; background-image: url('https://pic.app.jiuquhe.com/FghSt0SQ3m12SyNEUzmofg9If8CQ'); background-repeat: repeat; background-size: auto; text-indent: 2em; line-height: 2em; color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif; max-width: 100% !important;"><span style="background-color: #f4f8ff; transform: rotateZ(0deg); overflow-y: auto; box-sizing: border-box; text-align: justify; background-image: url('https://pic.app.jiuquhe.com/FghSt0SQ3m12SyNEUzmofg9If8CQ'); background-repeat: repeat; background-size: auto; text-indent: 2em; line-height: 2em; color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif; max-width: 100% !important;"><span style="font-weight: bold;">（三）排查预防制度。</span></span></strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">通过入户走访、宣传法规政策、群众反馈等合法合理方式，积极开展物业纠纷隐患排查工作，随时了解、发现、掌握各种物业纠纷和苗头隐患，不断增强物业纠纷隐患排查调处工作的预见性、主动性，有效防止重大物业纠纷的发生。每月收集汇总、综合分析研究可能因物业纠纷引发的影响社会政治稳定动态，并提出对策建议。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong style="background-color: #f4f8ff; transform: rotateZ(0deg); overflow-y: auto; box-sizing: border-box; text-align: justify; background-image: url('https://pic.app.jiuquhe.com/FghSt0SQ3m12SyNEUzmofg9If8CQ'); background-repeat: repeat; background-size: auto; text-indent: 2em; line-height: 2em; color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif; max-width: 100% !important;"><span style="background-color: #f4f8ff; transform: rotateZ(0deg); overflow-y: auto; box-sizing: border-box; text-align: justify; background-image: url('https://pic.app.jiuquhe.com/FghSt0SQ3m12SyNEUzmofg9If8CQ'); background-repeat: repeat; background-size: auto; text-indent: 2em; line-height: 2em; color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif; max-width: 100% !important;"><span style="font-weight: bold;">（四）培训学习制度。</span></span></strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">建立年度培训制度，开展人民调解员业务培训，通过专题讲座、庭审观摩等活动提高调解员的法律知识水平和调解技巧。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong style="background-color: #f4f8ff; transform: rotateZ(0deg); overflow-y: auto; box-sizing: border-box; text-align: justify; background-image: url('https://pic.app.jiuquhe.com/FghSt0SQ3m12SyNEUzmofg9If8CQ'); background-repeat: repeat; background-size: auto; text-indent: 2em; line-height: 2em; color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif; max-width: 100% !important;"><span style="background-color: #f4f8ff; transform: rotateZ(0deg); overflow-y: auto; box-sizing: border-box; text-align: justify; background-image: url('https://pic.app.jiuquhe.com/FghSt0SQ3m12SyNEUzmofg9If8CQ'); background-repeat: repeat; background-size: auto; text-indent: 2em; line-height: 2em; color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif; max-width: 100% !important;"><span style="font-weight: bold;">（五）考核奖惩制度。</span></span></strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">实施年度考核及奖惩制度，每年组织开展考核评审，考核结果分为优秀、合格、不合格三个等级，考核累计结果作为对物业纠纷人民调解员罢免、解聘或续聘以及奖惩的依据。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">六、调解程序</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（一）申请</span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">当事人申请调解纠纷，应当有明确的对方当事人、有具体的请求目的、有基本事实依据和理由。当事人可以书面申请，也可以口头申请。当事人没有提出申请的，调解委员会也可主动调解，但当事人表示异议的除外。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（二）受理</span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">1．物调委应当受理以下情况产生的纠纷并及时填写《人民调解受理登记表》：</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（1）业主、业主委员会、物业服务人之间因维修资金使用、房屋及其附属设施设备维修、养护、管理和相关区域环境卫生与公共秩序维护中的纠纷以及在（前期）物业服务合同履行过程中产生的纠纷。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（2）业主大会的成立、业主委员会选举及其依法、依授权履职中发生的业主之间、业主与业主委员会之间的纠纷，业主自行管理中发生的业主与业主、业主与业主委员会之间的纠纷。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（3）因业主及使用人违反所在物业服务区域（临时）管理规约中有关房屋租赁、违法建设和装修等方面的约定引发的纠纷。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（4）物业管理活动中相关主体所发生的其他在物业使用、管理、服务方面的纠纷。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（5）其他适合调解组织调解的物业纠纷。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">2．物调委不受理调解下列纠纷：</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（1）法律法规规定只能由专门机关管辖处理的。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（2）法律法规禁止采用调解方式的。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（3）行政机关、司法机关已经受理或结案的案件。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（4）当事人一方或双方明确表示不接受调解的。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（三）调解</span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">1．物调委在确定受理纠纷调解后，应当充分了解纠纷事实，研究、分析双方当事人提供的调解材料，理清纠纷焦点、分清层次，熟悉与纠纷有关的法律、法规、规章、政策，确定调解重点，初步拟订调解方案，通知相关人员组织调解。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">2．各级物调委在调解物业纠纷的过程中，应当相互配合。对于小区调解不成的物业纠纷，可邀请所在街道协助调解；街道调解不成的可以向上逐级申请调解。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">3．物调委可根据人民法院或行政机关的委派开展物业纠纷调解。调解成功的，制作人民调解协议书；调解不成功的，应于3个工作日内移交人民法院或行政机关重新处理，实现人民调解、行政调解、司法调解的有效衔接。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">4．物调委调解物业纠纷，一般在1个月内调结。如有特殊情况不能在1个月内调结，经双方当事人同意，可以适当延长调解期限，但延长期限一般不超过15日。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">5．经物调委调解的物业纠纷，当事人达成调解协议的，应当制作调解协议书。调解协议书具有民事合同性质，经调解员和调解组织签字盖章后，当事人可以依照法律规定申请有管辖权的人民法院确认其效力。当事人申请确认调解协议的案件，按照《中华人民共和国民事诉讼法》及相关司法解释的规定执行。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">6．经物调委多次调解，仍未达成调解协议的物业纠纷，可以终止调解并制作《人民调解终止书》，及时引导申请人至行政、仲裁、司法等途径解决。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">物业纠纷调解可采用简易程序和普通程序。简易程序适用于事实清楚、权利和义务关系明确、当事人争议较小的简单民事纠纷，可以由1名人民调解员独任实施，调解结果可以采用口头协议和书面协议。其他情况适用于普通程序，普通程序应当由2名以上人民调解员共同办理，调解结果应当采用书面协议。若调解双方当事人不同意独任调解的，适用普通程序调解。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（四）结案与归档</span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">调解结束后，调解员应当于3日内制作结案报告，并填写结案表，经物调委主任审查签字后结案归档。归档资料应当包含调解申请书、双方当事人身份证明、受理调解登记表、当事人权利义务告知书及调解通知书、委托移送调解函、调查笔录、相关证据材料、人民调解协议书、调解结案报告及结案审批表等材料。调解档案管理应当符合《中华人民共和国档案法》相关规定。</span></p><p style="text-indent: 2em; margin-bottom: 16px; font-size: 17px; line-height: 2em;"><span style="font-size: 17px;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">第二章 物业承接查验</span></strong></span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">一、定义</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">物业承接查验遵循“保障权益、诚信实用、客观公正、责权分明”的原则，规范承接查验、细化办理流程、明晰查验内容，保护业主共有财产，维护物业管理当事人合法权益。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">二、依据</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">《中华人民共和国民法典》《物业管理条例》《物业承接查验办法》（建房〔2010〕165号）、《四川省物业承接查验办法》《四川省物业管理条例》《资阳市物业管理条例》。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">三、适用范围</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">适用于资阳市行政区划内新建物业共用部位、共用设施设备的承接查验。（既有物业的承接查验可参照执行）</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">四、实施条件</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（一）</span>建设工程竣工验收合格，取得规划、消防、环保等主管部门出具的认可或者准许使用文件，并经建设行政主管部门备案；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（二）</span>供水、排水、供电、供气、通信、公共照明、有线电视等市政公用设施设备按规划设计要求建成，供水、供电、供气等已安装独立计量表具；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（三）</span>教育、邮政、医疗卫生、文化体育、环卫、社区服务等公共服务设施已按规划设计要求建成；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（四）</span>道路、绿地和物业管理用房等公共配套设施设备按规划设计要求建成，并满足使用功能要求；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（五）</span>电梯、二次供水、高压供电、消防设施、压力容器、电子监控系统等共用设施设备取得使用合格证书；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（六）</span>物业使用、维护和管理的相关技术资料完整齐全；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（七）</span>法律、法规规定的其他条件。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">五、责任主体</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">市住房和城乡建设局：对县（区）住房城乡建设主管部门的承接查验工作进行监督。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">县（区）住房城乡建设主管部门：对承接查验给予监督、指导，确保承接查验规范有序。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">街道办事处（乡镇人民政府）：对建设单位、物业服务人开展的承接查验给予指导、监督，指导协助业主报名或推选业主代表参与承接查验。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">业主代表：代表全体业主参与承接查验，对发现问题予以确认。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">建设单位：新建物业达到承接查验条件时，一是向物业服务人发送承接查验邀请函，并向县（区）住房城乡建设主管部门递交业主名册；二是实施承接查验时，应书面邀请县（区）住房城乡建设主管部门、街道办事处、业主代表、监理单位、施工单位派人参与承接查验；三是履行整改义务。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">物业服务人：按照相关法律法规和前期物业服务合同约定，参与承接查验，在物业承接后三十日内，将查验文件向物业所在地的县（区）住房城乡建设主管部门备案，在物业服务区域显著位置公示，公示期不少于三十日。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">六、物业承接查验流程</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">七、查验内容</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（一）资料类</span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">1．竣工总平面图，单体建筑、结构、设备竣工图，配套设施、地下管网工程竣工图等竣工验收资料。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">2．共用设施设备清单及其安装、使用和维护保养等技术资料。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">3．供水、供电、供气、通信、有线电视等准许使用文件。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">4．物业质量保修文件和物业使用说明文件。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">5．承接查验所必需的其他资料。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（二）现场类</span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">1．共用部位：一般包括建筑物的基础、承重墙体、柱、梁、楼板、屋顶以及外墙、门厅、楼梯间、走廊、楼道、扶手、护栏、电梯井道、架空层及设备间等；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">2．共用设备：一般包括电梯、水泵、水箱、避雷设施、消防设备、楼道灯、电视天线、发电机、变配电设备、给排水管线、电线、供暖及空调设备等；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">3．共用设施：一般包括道路、绿地、人造景观、围墙、大门、信报箱、宣传栏、路灯、排水沟、渠、池、污水井、化粪池、垃圾容器、污水处理设施、机动车（非机动车）停车设施、休闲娱乐设施、消防设施、安防监控设施、人防设施、垃圾转运设施以及物业服务用房等。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">八、查验方式</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">1．共用部位现场查验主要采取核对、观察的方式；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">2．共用设备主要采取核对、使用、检测和试验的方式；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">3．共用设施主要采取核对、观察、使用、检测等方式。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">九、问题整改及遗留问题处理</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">问题整改合格率需达到发现问题总数的80%以上（含80%）方可向物业所在地县（区）住房城乡建设主管部门办理备案手续，若没有达到上述要求，则不能办理备案手续。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（一）资料类问题</span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">未能全部移交《物业承接查验办法》（建房〔2010〕165号）第十四条所列资料的，建设单位应当列出未移交资料的详细清单并书面承诺补交的具体时限。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（二）现场类问题</span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">现场查验中，发现物业共用部位、共用设施设备数量和质量不符合约定或者规定的情形的，由物业服务人在查验期间每天召开的查验工作沟通会上向建设单位发出整改意见书，建设单位应通知相关施工单位在15天内完成整改，并进行复验。因客观因素不能及时整改的，建设单位应当书面承诺整改时间，并在整改后进行复验。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（三）遗留问题 </span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">物业交接后，建设单位未能按照物业承接查验协议的约定，及时解决物业共用部位、共用设施设备存在的问题，导致业主人身、财产安全受到损害的，应当依法承担相应的法律责任。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">物业交接后，发现隐蔽工程质量问题，影响房屋结构安全和正常使用的，建设单位应当负责修复；给业主造成经济损失的，建设单位应当依法承担赔偿责任。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">若上述遗留问题一直未能得到整改或整改进展缓慢的，可由物业所在地县（区）住房城乡建设主管部门组织专业机构对遗留问题进行整改，所产生费用由建设单位承担。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">十、查验资料汇总及备案申请</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（一）</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">查验资料分为查（复）验原始记录资料和查验报告两类</span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">1．查（复）验原始记录资料包含：封面、目录、查验问题汇总表以及各专业类别的查（复）验原始记录。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">2．查验报告包含：</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（1）封面；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（2）目录；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（3）查验问题统计、分析；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（4）业主代表身份证明材料；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（5）召开查验启动会的相关资料；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（6）查验邀请函；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（7）查验方案；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（8）前期物业服务合同；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（9）建筑区划意见书；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（10）并联竣工验收通知书；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（11） 各专业类别现场查验拍摄的无法更改时间和地点的水印图片；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（12）设施设备功能测试（试验）时的影像资料；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（13）现场资料移交清单；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（14）遗留问题限时整改承诺书。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（二）备案申请</span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">物业服务人应当物业交接后30日内，持查验文件向物业所在地的县（区）住房城乡建设主管部门备案，查验文件包括：</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（1）前期物业服务合同；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（2）临时管理规约（小区已成立业主大会的，持管理规约）；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（3）物业承接查验协议；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（4）建设单位移交资料清单；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（5）查验记录；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（6）交接记录；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">（7）其它查验有关的文件（查验报告等）。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">以上文件均要求独立胶装，并加盖参与查验单位的骑缝章。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">十一、监督管理</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">相关单位、部门未按《物业管理条例》《物业承接查验办法》（建房〔2010〕165号）《四川省物业管理条例》《四川省物业承接查验办法》（川建房发〔2011〕133号）《资阳市物业管理条例》等法规相关规定开展物业项目承接查验工作的，依据《四川省物业管理条例》相关规定给予处罚。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">十二、附则</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（一）</span>本工作手册所称的“ 物业服务区域”包括：住宅、商业、综合体等物业项目。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（二）</span>本工作手册所称的“日”为自然日。</span></p><p style="text-indent: 2em; margin-bottom: 16px; font-size: 17px; line-height: 2em;"><span style="font-size: 17px;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">第三章 物业服务人选聘、续聘、解聘</span></strong></span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">一、定义</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（一）选聘</span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">1．自行管理。经业主共同决定对物业服务区域内的建筑物及其附属设施实施自行管理的过程。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">2．委托管理。通过招标、协议、业主共同决定等方式选聘物业服务人（物业服务企业和其他管理人）提供服务的过程。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（二）续聘、解聘</span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">1．续聘。在物业服务合同到期前，经业主共同决定继续聘用原物业服务人提供服务。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">2．解聘。在物业服务合同期内或到期时，经业主共同决定终止与原物业服务人的合作关系。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">二、依据</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">《中华人民共和国民法典》《物业管理条例》《四川省物业管理条例》《资阳市物业管理条例》《前期物业管理招标投标管理暂行办法》《四川省物业服务招标投标管理办法》《四川省物业服务人退出物业服务项目管理办法》《四川省住房和城乡建设厅四川省市场监督管理局关于印发物业服务合同（示范文本）的通知》（川建房发〔2022〕231号）《四川省住房和城乡建设厅 四川省市场监督管理局关于印发前期物业服务合同（示范文本）的通知》（川建房发〔2022〕230号）《四川省住房和城乡建设厅印发临时管理规约（示范文本）的通知》（川建房发〔2022〕149号）《四川省住房和城乡建设厅印发管理规约（示范文本）的通知》（川建房发〔2022〕148号）</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">三、工作要求</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">应当本着维护社会和谐稳定、保障业主正常生活秩序、诚信守法、平稳有序的原则，依法依规推动物业服务人的选聘、续聘和解聘工作，确保业主的知情权和参与权，具体要求如下（工作流程详见附件）。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（一）自行管理</span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">一是实施自行管理的，由全体业主通过管理规约就管理事项、管理人、管理方式以及责任承担等共同作出约定并公示；二是管理人应当自业主共同决定实施自行管理之日起三十日内，将相关材料抄报街道办事处（乡镇人民政府）和县（区）住房城乡建设行政主管部门。业主自行管理的，街道（乡镇）和有关部门应当依法支持；三是管理人可以将物业服务区域内的秩序维护、清洁卫生、园林绿化、共用设施设备的维修养护等事项委托给第三方。电梯、消防等涉及人身、财产安全的设施设备，应当依法委托专业性服务组织进行管理维护；四是管理人应当将业主支付的物业费纳入业主共有资金账户进行管理，规范业主共有资金使用，及时向全体业主公开管理、使用情况，接受业主监督。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（二）委托管理</span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">1．前期物业服务人选聘。一是住宅物业的建设单位在房屋销售前，应当按照国家有关规定通过招投标方式（公开招标或邀请招标）选聘前期物业服务人。二是投标人少于3个或者住宅物业总建筑面积在3万平方米以下的，经物业所在地的县（区）住房城乡建设行政主管部门批准，可以采用协议方式选聘具有相应资格条件的物业服务人。三是采取邀请招标方式的，应当向3个及以上具有相应资格条件的物业服务人发出投标邀请书，投标邀请书应当包含招标人的名称和地址，以及招标项目的基本情况以及获取招标文件的办法等事项。四是通过招标投标方式选聘物业服务人的，招标人应当按照规定时限完成物业管理招标投标工作，其中，1．新建现售商品房项目应当在销售前30日完成；2．预售商品房项目应当在取得《商品房预售许可证》之前完成；3．非出售的新建物业项目应当在交付使用前90日完成。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">市住房城乡建设行政主管部门负责全市物业服务招标、投标活动的监督管理。各县（区）住房城乡建设行政主管部门依法依规负责本行政区域内物业服务招标、投标活动的监督管理。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">一是住宅物业的建设单位在准备住宅前期物业服务招标前，向县（区）住房城乡建设行政主管部门申报前期物业服务等级，并按照申报的前期物业服务等级开展前期物业服务招标。二是住宅物业的建设单位应当在发布招标公告或发出投标邀请书10日前，持招标备案表到物业所在地的县（区）住房城乡建设行政主管部门备案。三是住宅物业的建设单位应当自确定中标人之日起15日内，持中标备案表向原招标备案机关备案。四是住宅物业建设单位和中标人应当自中标通知书发出之日起30日内，按照招标文件和中标人的投标文件签订相应的书面合同；住宅物业建设单位和中标人不得再行订立背离合同实质性内容的其他协议。合同签订之日起15日内，住宅物业建设单位持前期物业服务合同和临时管理规约备案表向物业所在地县（区）人民政府住房城乡建设行政主管部门备案。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">2．物业服务人选聘和解聘。物业服务人的选聘（含续聘）和解聘属于业主共同决定事项，应结合小区管理规约、议事规则及小区规划建设定位等实际情况制定工作（选聘/续聘）方案，明确实施主体和选定程序，应当由专有部分面积占比三分之二以上的业主且人数占比三分之二以上的业主参与表决，并经参与表决专有部分面积过半数的业主且参与表决人数过半数的业主同意后方可生效。同时，选聘和解聘工作应当尊重社会公德，不得违反法律、法规的规定和损害社会公共利益。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（三）退出服务</span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">1．有下列情形之一的，物业服务人应当退出物业服务（管理）项目，一是前期物业服务（管理）合同因业主、业主大会依法作出决定选聘新的物业服务人，且与新聘物业服务人签订的物业服务（管理）合同生效的；二是物业服务（管理）合同期限届满未续签或者依法解除合同的，业主、业主大会依法作出决定选聘新的物业服务人，且与新聘物业服务人签订的物业服务（管理）合同生效的；三是物业服务人因破产或被注销、吊销营业执照等原因致使其不能继续履行合同义务的；四是依法应当退出的其他情形。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">2．物业服务（管理）合同解除或者终止后，物业服务人应当与业主委员会、决定自行管理的业主或者其指定人，按照法律法规规定和合同约定办理退出交接事宜，并履行以下交接义务，一是移交物业档案、物业承接查验资料；二是移交物业服务期间形成的物业服务档案或者采用数字化管理形成的电子资料、数据；三是移交建筑物及其附属设施的维修资金使用情况资料；四是移交物业服务用房；五是分项清算预收、代收的有关费用，包括电梯维保单位费用、专业经营单位代收代缴费用等；六是如实告知物业的使用和管理状况；七是法律法规规定和物业服务合同约定的其他事项。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">3．物业服务（管理）合同解除或者终止后，物业服务人不得以业主欠交物业费、阶段工作未完成、对业主共同决定有异议、其他纠纷未解决等为由拒绝退出及办理交接，不得以任何理由阻挠新物业服务人进场服务。物业服务人违反前款规定，不得请求业主支付物业服务（管理）合同解除或者终止后的物业费；造成业主损失的，应当赔偿损失。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">4．物业服务人拒不办理退出交接手续、拒绝退出物业服务（管理）区域的，业主可以请求县（区）住房城乡建设行政主管部门责令物业服务人限期移交、退出。县（区）住房城乡建设行政主管部门应当自收到请求之日起三个工作日内责令物业服务人限期移交、退出，逾期仍不移交或者退出的，依据《四川省物业管理条例》有关规定给予处罚。物业服务人有破坏设施设备、毁坏账册或者物业服务档案等违法行为的，由公安机关依法调查、处理。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">5．县（区）人民政府应当建立应急物业服务保障机制。物业服务区域突发失管状态或者因物业服务合同终止引发重大矛盾纠纷，街道（乡镇）应当确定应急物业服务人，提供维持业主基本生活服务事项的应急服务。街道（乡镇）应当将应急物业服务的服务内容、期限、费用等内容在物业服务区域显著位置公示，应急物业服务期间的物业费按照原标准执行。街道（乡镇）应当自确定应急物业服务人之日起六个月内组织业主依法选聘新物业服务人，协调应急物业服务人与新物业服务人做好交接。</span></p><p style="text-indent: 2em; margin-bottom: 16px; font-size: 17px; line-height: 2em;"><span style="font-size: 17px;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">第四章 物业服务区域划分及调整</span></strong></span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">一、定义</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">物业服务区域的划分，应当以建设用地规划许可证确定的红线图范围为基础，综合考虑共用设施设备、建筑物规模、社区建设等因素，遵循规划在先、自然分割、功能完善、便民利民的原则划定。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">二、政策依据</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">《中华人民共和国民法典》《物业管理条例》《四川省物业管理条例》等文件。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">三、适用范围</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">适用于资阳市行政区划内物业服务区域的划分及调整。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">四、责任主体</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">一</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">）</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">县（区）住房城乡建设</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">主管部门履行以下职责：</span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">1．受理业主、业主委员会提出的物业服务区域划分或者备案的申请；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">2．对物业服务区域的划分及调整给予指导、监督；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">3．负责在征求街道办事处（乡镇人民政府）、居（村）民委员会、业主代表意见后，提出物业服务区域划分或者调整的建议方案。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">4．物业服务区域划分及调整备案的审批，经备案的物业服务区域，及时告知物业所在地街道办事处（乡镇人民政府）。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">5．建立物业服务区域档案。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">二</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">）</span>街道办事处（乡镇人民政府）</span></strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">负责对物业服务区域划分或者调整的备案提出相关意见，同时在未成立业主委员会的物业服务区域组织召开关于物业服务区域划分或者调整的业主大会，由业主共同决定后划定，并在相应区域内公告。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">三</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">）</span>居（村）民委员会</span></strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">负责对物业服务区域划分或者调整提出相关意见。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">四</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">）</span>建设单位</span></strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">负责办理新建物业划分物业服务区域的备案，并将经备案的物业服务区域以书面说明和图纸形式在房屋销售现场的显著位置公示。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">五</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">）</span>业主委员会</span></strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">负责提出对物业服务区域划分或者调整的书面申请，同时在物业服务区域组织召开关于物业服务区域划分或者调整的业主大会，由业主共同决定后划定，并在相应区域内公告。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">六</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">）</span>业主代表</span></strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">负责对物业服务区域划分或者调整提出相关意见。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">七</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">）</span>业主</span></strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">负责提出对物业服务区域划分或者调整的书面申请，以及参与关于物业服务区域划分或者调整的业主大会。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">五、工作原则</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">一</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">）</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">已建成</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">物业按照下列规定划分物业服务区域：</span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">1．已分割成二个以上相对封闭区域的，在明确共用设施设备管理、维护责任的情况下，可以划分为不同的物业服务区域；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">2．建筑规模较小且地理上自然相连的物业，可以合并为一个物业服务区域。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">二</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">）新建物业按照下列规定划分物业服务区域：</span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">1．分期建设或者二个以上单位共同建设的整体规划项目，应当按照其整体规划建设项目确定的用地范围，划分为一个物业服务区域；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">2．住宅和非住宅等不同物业类型，具有独立的配套设施设备并能够独立管理的，可以划分为不同的物业服务区域。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">六、具体要求</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">一</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">）</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">新建物业</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">划分物业服务区域</span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">1．建设单位应当在办理商品房预售许可或者现房销售前，持建设用地规划许可证、建设工程规划许可证、项目规划设计方案等资料，向物业所在地住房城乡建设行政主管部门办理物业服务区域备案，物业所在地住房城乡建设行政主管部门应当自受理之日起二十日内予以备案（见附件1）。对不符合物业服务区域划分规定的，应当告知建设单位重新划分。经备案的物业服务区域，由物业所在地住房城乡建设行政主管部门及时告知物业所在地街道办事处（乡镇人民政府）。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">2．建设单位应当将经备案的物业服务区域以书面说明和图纸形式在房屋销售现场的显著位置公示。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">二</span></span></strong><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">）既有物业划分及调整物业服务区域</span></span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">1．物业已投入使用但未划分物业服务区域的，或者已经划分物业服务区域需要调整的，经业主委员会或者人数占比百分之十以上的业主书面申请，由物业所在地住房城乡建设行政主管部门征求街道办事处（乡镇人民政府）、居（村）民委员会、业主代表意见后，提出物业服务区域划分或者调整的建议方案，由业主共同决定后进行划分或者调整，并在相应区域内公告。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">2．将既有物业划分或者调整为多个物业服务区域的，应当由本物业范围内业主共同决定；将多个物业服务区域合并为一个物业服务区域的，应当由各物业服务区域的业主共同决定。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">3．尚未成立业主委员会的物业服务区域，物业服务区域划分或者调整由所在地街道办事处（乡镇人民政府）组织召开业主大会请业主依法共同决定，并将大会决定进行公告；已经成立业主委员会的物业服务区域，物业服务区域划分或者调整由业主委员会组织召开业主大会请业主依法共同决定，并将业主大会决定进行公告。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">4．业主大会决定对物业服务区域划分或者调整的，由业主委员会或者所在地街道办事处（乡镇人民政府）向物业所在地住房城乡建设行政主管部门办理物业服务区域备案（见附件2），对不符合物业服务区域划分或者调整规定的，物业所在地住房城乡建设行政主管部门应当告知业主委员会或者所在地街道办事处（乡镇人民政府）重新划分或者调整。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">5．经备案的物业服务区域，由物业所在地住房城乡建设行政主管部门及时告知业主委员会或者所在地街道办事处（乡镇人民政府），业主委员会或者所在地街道办事处（乡镇人民政府）在物业服务区域显著位置对物业服务区域备案表进行公示。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">七、监督管理</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">县（区）级以上住房城乡建设主管部门、街道办事处（乡镇人民政府）或者其他有关部门及其工作人员在物业服务区域划分及调整中存在以下情形之一的：</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（一）</span>未按照《四川省物业管理条例》等相关规定履行监督管理职责的；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（二）</span>发现违法行为或者接到举报后不及时查处的；</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="font-weight: bold;">（三）</span>其他滥用职权、玩忽职守或者徇私舞弊的行为。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">由其所在单位、主管部门、上级机关或者监察机关责令改正；情节严重的，对直接负责的主管人员和其他直接责任人员依法给予处分；给当事人合法权益造成损害的，依法承担赔偿责任；构成犯罪的，依法追究刑事责任。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><strong><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">八、附则</span></strong></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">第二十一条 本章所称的“ 物业服务区域”包括：住宅、商业、综合体等物业项目。</span></p><p style="text-indent: 2em; margin-bottom: 16px; line-height: 2em;"><span style="color: rgba(0, 0, 0, 0.9); letter-spacing: 0.034em; font-weight: normal; font-size: 16px; font-family: mp-quote, system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;">第二十二条 本工作指南所称的“日”为自然日。</span></p><p style="vertical-align: inherit;"> </p></section></section></section></section></section></section></section></section></section></section></section></section></section></section><p style="margin-bottom: 0px;"> </p><p style="text-align: center; margin-top: 16px;"><span style="font-family: FZFangSong-Z02;"><span style="font-family: FZFangSong-Z02;"><span style="font-size: 16px;">期待您的宝贵意见~</span></span></span></p><p style="text-align: center; margin-top: 16px;"><span style="font-family: FZFangSong-Z02;"><span style="font-family: FZFangSong-Z02;"><span style="font-size: 16px;">（来源：资阳住建）</span></span></span></p></section></section></section></section><section class="empty_paragraph" style="-webkit-tap-highlight-color: transparent; margin-bottom: 0em; outline: 0px; font-family: PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; min-height: 1em; background-color: #ffffff; text-align: center;"></section><section></section><p style="display: none;"> </p> <!----></div> 没啥意见，好多小区业委会都成立不起来 没啥意见，好多小区业委会都成立不起来 没有装修入住的，不应交物业费。 难管理哦
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