柠晓爱
发表于 2022-9-26 10:01
人在家中躺，六万多元存款却不翼而飞，银行担责吗？
<div class="wx_rich_media_content" id="jsWxContainer"><p><span class="wxart_image" wx-style='display:inline-block;text-align: center;font-size: 16px;outline: 0px;box-sizing: border-box;vertical-align: middle;overflow-wrap: break-word !important;width: 677px !important;visibility: visible !important;'></span><br></p><section style='outline: 0px; max-width: 100%; box-sizing: border-box; font-size: 16px;'><section powered-by="xiumi.us" style='outline: 0px; max-width: 100%; box-sizing: border-box;'><p style='outline: 0px; max-width: 100%; box-sizing: border-box;'><br></p><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; caret-color: rgb(34, 34, 34); text-align: center; visibility: visible; line-height: 2em; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; visibility: visible; font-size: 17px; color: rgb(0, 0, 0); box-sizing: border-box !important;'>没丢手机</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; caret-color: rgb(34, 34, 34); text-align: center; visibility: visible; line-height: 2em; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; visibility: visible; font-size: 17px; color: rgb(0, 0, 0); box-sizing: border-box !important;'>更没丢银行卡</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; caret-color: rgb(34, 34, 34); text-align: center; visibility: visible; line-height: 2em; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; visibility: visible; font-size: 17px; color: rgb(0, 0, 0); box-sizing: border-box !important;'>人就在家里坐着</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; caret-color: rgb(34, 34, 34); text-align: center; visibility: visible; line-height: 2em; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; visibility: visible; font-size: 17px; color: rgb(0, 0, 0); box-sizing: border-box !important;'>钱却从卡里没了</span></section><p style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; caret-color: rgb(34, 34, 34); text-align: center; visibility: visible; line-height: normal; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; visibility: visible; font-size: 17px; color: rgb(0, 0, 0); box-sizing: border-box !important;'><br></span></p><section style='margin-right: 8px; margin-bottom: 0em; margin-left: 8px; outline: 0px; max-width: 100%; color: rgb(34, 34, 34); letter-spacing: 0.544px; caret-color: rgb(34, 34, 34); font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; text-align: center; visibility: visible; line-height: 2em; box-sizing: border-box !important;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;display: initial;box-sizing: border-box !important;overflow-wrap: break-word !important;width: 113px;visibility: visible !important;height: 113px;'></span></section><p style='margin-right: 8px; margin-bottom: 0em; margin-left: 8px; outline: 0px; max-width: 100%; color: rgb(34, 34, 34); letter-spacing: 0.544px; caret-color: rgb(34, 34, 34); font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; text-align: center; visibility: visible; line-height: normal; box-sizing: border-box !important;'><br></p><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; caret-color: rgb(34, 34, 34); text-align: center; visibility: visible; line-height: 2em; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; visibility: visible; font-size: 17px; color: rgb(0, 0, 0); box-sizing: border-box !important;'>当银行卡惨遭盗刷</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; text-indent: 0em; text-align: center; visibility: visible; line-height: 2em; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; visibility: visible; font-size: 17px; color: rgb(0, 0, 0); box-sizing: border-box !important;'>持卡人将如何维权？</span></section><section style='outline: 0px; max-width: 100%; box-sizing: border-box; line-height: normal;'><br></section><section style='box-sizing: border-box;'><section style='margin: 10px 0%; justify-content: flex-start; display: flex; flex-flow: row nowrap; box-sizing: border-box;' 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auto;box-sizing: border-box;'><section style='justify-content: flex-start;display: flex;flex-flow: row nowrap;box-sizing: border-box;' powered-by="xiumi.us"><section style='display: inline-block;width: 100%;vertical-align: top;line-height: 1.8;letter-spacing: 0px;padding-right: 10px;padding-left: 10px;align-self: flex-start;flex: 0 0 auto;box-sizing: border-box;'><section style='margin: -3px 0% 10px;display: flex;flex-flow: row nowrap;justify-content: flex-start;box-sizing: border-box;' powered-by="xiumi.us"><section style='display: inline-block;width: 55%;vertical-align: top;flex: 0 0 auto;height: auto;line-height: 0;letter-spacing: 0px;align-self: flex-start;box-sizing: border-box;'><section style='margin-right: 0%;margin-left: 0%;box-sizing: border-box;' powered-by="xiumi.us"><section style='background-color: rgb(66, 134, 204);height: 1px;box-sizing: border-box;'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section></section><section style='isolation: isolate;box-sizing: border-box;' powered-by="xiumi.us"><section style='font-size: 15px;color: rgb(28, 28, 25);letter-spacing: 1px;line-height: 1.8;box-sizing: border-box;'><p style='box-sizing: border-box;'><br></p><section style='box-sizing: border-box;font-size: 16px;'><section style='text-align: center;justify-content: center;margin-top: 10px;margin-right: 0%;margin-left: 0%;display: flex;flex-flow: row nowrap;box-sizing: border-box;' powered-by="xiumi.us"><section style='display: inline-block;width: auto;vertical-align: top;background-color: rgb(248, 249, 253);min-width: 10%;max-width: 100%;flex: 0 0 auto;height: auto;padding: 12px;align-self: flex-start;box-sizing: border-box;'><section style='text-align: justify;box-sizing: border-box;' powered-by="xiumi.us"><p style='box-sizing: border-box;'><span style='font-size: 17px;color: rgb(123, 12, 0);'><strong style='box-sizing: border-box;'>责任该归谁？</strong></span></p></section></section></section><section style='text-align: center;box-sizing: border-box;' powered-by="xiumi.us"><section style='display: inline-block;width: 0px;height: 0px;vertical-align: top;overflow: hidden;border-style: solid;border-width: 13px 8px 0px;border-color: rgb(132, 180, 238) rgba(255, 255, 255, 0) rgb(251, 133, 129);box-sizing: border-box;'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><br></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><span style='font-size: 17px; color: rgb(0, 0, 0);'> 2022年3月28日晚，江西上饶，徐某正在家中休息，突然银行连续发来多条交易短信，一瞬间，卡里的6万多元不翼而飞。</span></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><br></p><section style='box-sizing: border-box; line-height: 2em; text-align: center; margin-left: 8px; margin-right: 8px;'><span style='font-size: 17px; color: rgb(0, 0, 0);'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;color: rgb(34, 34, 34);font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.544px;text-align: center;white-space: normal;background-color: rgb(255, 255, 255);width: 405px;display: initial;box-sizing: border-box !important;overflow-wrap: break-word !important;visibility: visible !important;height: 232px;'></span></span></section><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><br></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><span style='font-size: 17px; color: rgb(0, 0, 0);'> </span><strong><span style='font-size: 17px; color: rgb(0, 122, 170);'>当晚，徐某立即向警方报案并拨打银行电话进行口头挂失。次日上午，到银行打印了该卡的交易明细清单，</span></strong><span style='font-size: 17px; color: rgb(0, 0, 0);'>与银行协商赔偿，但银行拒绝赔偿。于是，徐某将银行诉至江西省上饶市弋阳县人民法院，要求赔偿被盗款67715元。</span></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><br></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><span style='font-size: 17px; color: rgb(0, 0, 0);'> 原告徐某诉称，银行作为专业的金融机构，对储户信息和储户资金负有保障安全的义务，要防止储户信息、密码等信息数据被轻易盗用，切实保管好储户的存款。若是银行卡在储户身上，密码未外泄的情形下存款被盗，责任在银行，银行应予全额赔偿。</span></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><br></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><span style='font-size: 17px; color: rgb(0, 0, 0);'> 被告银行却认为，原告徐某虽然向警方报案，但警方并未对原告诉称的“案件”作出结论性的意见。持卡人的主要义务则在于妥善保管卡片、密码，对不可归责于银行的原因导致银行卡信息、密码泄露引起的损失应由原告自行承担责任。</span></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><br></p><section style='box-sizing: border-box;font-size: 16px;'><section style='text-align: center;justify-content: center;margin-top: 10px;margin-right: 0%;margin-left: 0%;display: flex;flex-flow: row nowrap;box-sizing: border-box;' powered-by="xiumi.us"><section style='display: inline-block;width: auto;vertical-align: top;background-color: rgb(248, 249, 253);min-width: 10%;max-width: 100%;flex: 0 0 auto;height: auto;padding: 12px;align-self: flex-start;box-sizing: border-box;'><section style='text-align: justify;box-sizing: border-box;' powered-by="xiumi.us"><p style='box-sizing: border-box;'><span style='color: rgb(123, 12, 0);font-size: 17px;'><strong style='box-sizing: border-box;'>法院：银行全额赔偿</strong></span></p></section></section></section><section style='text-align: center;box-sizing: border-box;' powered-by="xiumi.us"><section style='display: inline-block;width: 0px;height: 0px;vertical-align: top;overflow: hidden;border-style: solid;border-width: 13px 8px 0px;border-color: rgb(132, 180, 238) rgba(255, 255, 255, 0) rgb(251, 133, 129);box-sizing: border-box;'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><br></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><span style='font-size: 17px; color: rgb(0, 0, 0);'> 江西省上饶市弋阳县人民法院经审理后认为，原告在被告处办理银行卡，原告与被告建立了合法有效的合同关系。</span></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><br></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><span style='font-size: 17px; color: rgb(0, 0, 0);'> 在本案中，</span><strong><span style='font-size: 17px; color: rgb(0, 122, 170);'>诉争交易均为持卡交易，是发生密集、多笔的消费，且交易地在广东汕头，银行卡仍在原告处保管。</span></strong><span style='font-size: 17px; color: rgb(0, 0, 0);'>而原告在看到消费短信后，当晚立即向警方报案并拨打银行电话进行口头挂失。从地域上、时间上和基本生活常识看，原告自己持卡进行消费或将卡交由他人消费均不合常理。因此不排除诉争交易系交易行为人持伪造银行卡进行的交易。</span></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><br></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><span style='font-size: 17px; color: rgb(0, 0, 0);'> 根据已查明的事实，被告未提供证据证明原告对其银行卡、密码、验证码等身份识别信息、交易验证信息未妥善保管具有过错，应当由被告承担举证不能的法律后果。</span><strong><span style='font-size: 17px; color: rgb(0, 122, 170);'>由被告在本判决生效之日起十日内，赔偿原告徐某因银行卡被盗刷的存款损失67715元。</span></strong></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><br></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><span style='font-size: 17px; color: rgb(0, 0, 0);'> 案件宣判后，原、被告均未提起上诉，判决现已生效。</span></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><br></p><section style='box-sizing: border-box;font-size: 16px;'><section style='text-align: center;justify-content: center;margin-top: 10px;margin-right: 0%;margin-left: 0%;display: flex;flex-flow: row nowrap;box-sizing: border-box;' powered-by="xiumi.us"><section style='display: inline-block;width: auto;vertical-align: top;background-color: rgb(248, 249, 253);min-width: 10%;max-width: 100%;flex: 0 0 auto;height: auto;padding: 12px;align-self: flex-start;box-sizing: border-box;'><section style='text-align: justify;box-sizing: border-box;' powered-by="xiumi.us"><p style='box-sizing: border-box;'><span style='font-size: 17px;'><strong><span style='color: rgb(123, 12, 0);'>法官：视情况判定过失方</span></strong></span></p></section></section></section><section style='text-align: center;box-sizing: border-box;' powered-by="xiumi.us"><section style='display: inline-block;width: 0px;height: 0px;vertical-align: top;overflow: hidden;border-style: solid;border-width: 13px 8px 0px;border-color: rgb(132, 180, 238) rgba(255, 255, 255, 0) rgb(251, 133, 129);box-sizing: border-box;'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><br></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><span style='font-size: 17px; color: rgb(0, 0, 0);'> 银行作为电子交易系统的开发、设计、维护者，也是从电子交易便利中获得经济利益的一方，应当也更有能力采取严格的技术措施，保障账户、资金的安全。因此，</span><strong><span style='font-size: 17px; color: rgb(0, 122, 170);'>在使用银行卡进行的交易中，银行应准确识别卡片的真伪。本案中，</span></strong><strong><span style='font-size: 17px; color: rgb(0, 122, 170);'>银行未尽到此项义务，导致款项在不知情的情况下被支取。</span></strong></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><br></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><span style='font-size: 17px; color: rgb(0, 0, 0);'> 若银行在储蓄存款合同履行过程中，未对存款人账户内的资金尽到安全保障义务，又没有证据证明存款人存在过错，应对存款人账户中因盗刷所损失的资金承担全部赔偿责任。此外，</span><strong><span style='font-size: 17px; color: rgb(0, 122, 170);'>银行向存款人承担银行卡被盗刷的损失后，可依法向犯罪分子进行追偿。</span></strong></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><br></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><span style='font-size: 17px; color: rgb(0, 0, 0);'> 当然，并非所有的银行卡盗刷损失，都要由银行担责。每位持卡人对个人银行卡及密码信息负有保管义务，在银行为持卡人提供了必要的安全、保密条件下，持卡人因自身过失造成银行卡遗失或密码泄露，从而产生的风险及损失，需由持卡人自行承担。</span></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><br></p><section style='box-sizing: border-box;font-size: 16px;'><section style='text-align: center;justify-content: center;margin-top: 10px;margin-right: 0%;margin-left: 0%;display: flex;flex-flow: row nowrap;box-sizing: border-box;' powered-by="xiumi.us"><section style='display: inline-block;width: auto;vertical-align: top;background-color: rgb(248, 249, 253);min-width: 10%;max-width: 100%;flex: 0 0 auto;height: auto;padding: 12px;align-self: flex-start;box-sizing: border-box;'><section style='text-align: justify;box-sizing: border-box;' powered-by="xiumi.us"><p style='box-sizing: border-box;'><span style='font-size: 17px;'><strong><span style='color: rgb(123, 12, 0);'>银行卡被盗刷该怎么办？</span></strong></span><br style='box-sizing: border-box;'></p></section></section></section><section style='text-align: center;box-sizing: border-box;' powered-by="xiumi.us"><section style='display: inline-block;width: 0px;height: 0px;vertical-align: top;overflow: hidden;border-style: solid;border-width: 13px 8px 0px;border-color: rgb(132, 180, 238) rgba(255, 255, 255, 0) rgb(251, 133, 129);box-sizing: border-box;'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><span style='font-size: 17px; color: rgb(0, 0, 0);'></span></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><span style='font-size: 17px; color: rgb(0, 0, 0);'> </span><strong><span style='font-size: 17px; color: rgb(0, 122, 170);'> 1.到附近银行取现并打印凭证</span></strong></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><br></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><span style='font-size: 17px; color: rgb(0, 0, 0);'> 持银行卡到本地的柜员机进行取钱、消费等操作，固定电子证据证明人卡未分离，发生盗刷时银行卡和本人均在本地，不可能同一时间在异地刷卡消费。</span></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><br></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><span style='font-size: 17px; color: rgb(0, 0, 0);'> </span><strong><span style='font-size: 17px; color: rgb(0, 122, 170);'>2.及时冻结或挂失卡内账号</span></strong></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><br></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><span style='font-size: 17px; color: rgb(0, 0, 0);'> 发现卡内异动第一时间给银行打电话，告知客服该卡被盗刷，要求银行止付或申请冻结。若涉及第三方支付平台，立即电话联系控制款项划出。</span></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><br></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><span style='font-size: 17px; color: rgb(0, 0, 0);'> </span><strong><span style='font-size: 17px; color: rgb(0, 122, 170);'>3.立即报案</span></strong></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><br></p><p style='box-sizing: border-box; line-height: 2em; margin-left: 8px; margin-right: 8px;'><span style='font-size: 17px; color: rgb(0, 0, 0);'> 立即向公安机关报案，保留报警回执。详述被盗刷情况，证明银行卡仍由自己保管，盗刷消费非本人所为。部分支付机构需提供报警回执作为否认交易的证明材料。</span></p><p style='box-sizing: border-box;'><br style='box-sizing: border-box;'></p></section></section><section style='margin: 10px 0% -2px;display: flex;flex-flow: row nowrap;text-align: right;justify-content: flex-end;box-sizing: border-box;' powered-by="xiumi.us"><section style='display: inline-block;width: 55%;vertical-align: top;flex: 0 0 auto;height: auto;line-height: 0;letter-spacing: 0px;align-self: flex-start;box-sizing: border-box;'><section style='margin-right: 0%;margin-left: 0%;box-sizing: border-box;' powered-by="xiumi.us"><section style='background-color: rgb(66, 134, 204);height: 1px;box-sizing: border-box;'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section></section></section></section></section></section></section></section></section></section><section powered-by="xiumi.us" style='outline: 0px; max-width: 100%; box-sizing: border-box; font-size: 17px; line-height: 2; color: rgb(0, 0, 0);'><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; box-sizing: border-box;'>来源：CCTV今日说法、江西法院</section></section><p style='text-align: center;margin-bottom: 0em;'><br></p></section></div><p></p>
一米阳光11
发表于 2022-9-26 10:28
银行找错钱离柜不认，如果多给客户了可以打电话追回
冲冲
发表于 2022-9-26 11:19
咨询律师！！
大头哥
发表于 2022-9-26 13:11
这个比较可以
蛇我其谁
发表于 2022-9-26 16:38
银行该担责任咯
开阔眼界
发表于 2022-9-26 16:40
注意安全
残阳
发表于 2022-9-26 16:44
维护人民的合法权益。
霸道[SHEN.X.S)
发表于 2022-9-26 16:50
银行的监管责任到哪里去了
半生浮云
发表于 2022-9-26 17:58
这个判得好
Yyyy
发表于 2022-9-26 18:49
我银行卡里从未超过10元